FAQ

We're here to help! Just send us an email at support@time4pets.com or use the contact form on our website, and we'll get back to you as soon as we can.

Absolutely! If you'd like to swap an item for something else, just email us at support@time4pets.com. We'll walk you through the exchange process and let you know what to do next.

Once we receive your return and make sure everything is in order, we'll process your refund to your original payment method. This usually takes up to 7 days.

If you need to cancel your order, get in touch with us at support@time4pets.com as soon as possible. If your order hasn't been processed or shipped yet, we'll do our best to cancel it. If it's already on its way, you can still return it after delivery.

We're sorry if that happens! Just email support@time4pets.com with a few clear photos of the item, and we'll look into it right away. We'll make sure the issue is resolved by sending the correct item or a replacement if needed.