Return and Refund Policy

Returns

Sometimes things don't work out, and that's okay. If you'd like to return an item, you can contact us within 30 days of receiving your order.

To start a return, simply email us at support@time4pets.com with your order number and a brief explanation of the reason for the return. We'll get back to you with the next steps and return instructions.

Returned items must be unused, unwashed, and sent back with their original packaging, labels, and any included accessories.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method. Depending on your bank or payment provider, it may take up to 7 business days for the funds to appear in your account.

Exchanges

Need a different item instead? Get in touch with us before sending your return, and we'll let you know what exchange options are available.

Return Shipping

Customers are responsible for return shipping costs. No additional restocking or processing fees apply.

Changes or Cancellation

Need to update or cancel an order? Reach out quickly at support@time4pets.com. Changes are only possible before shipment begins.

Issues With Your Order

If something arrives incorrect or damaged, send us photos and details at support@time4pets.com so we can review and assist promptly.

Policy Reference

Please also review our Terms of Service for additional details.